http://archives.univ-biskra.dz/handle/123456789/1161 Mon, 06 Apr 2026 22:49:54 GMT 2026-04-06T22:49:54Z http://archives.univ-biskra.dz/handle/123456789/31389 Titre: اثر استراتيجيات تطوير الكفاءات في جودة الخدمة دراسة حالة مجموعة من الفنادق الجزايرية Auteur(s): مرابط كوثر Résumé: The current study aimed to examine the impact of competency development strategies, including their dimensions (communities of practice strategy; organizational learning strategy; empowerment strategy; training strategy; and job rotation strategy), on service quality, including its dimensions (tangibility; reliability; empathy; responsiveness; and safety), according to the SERVQUAL model, in Algerian hotels. The study relied on the hypothetical-deductive method and a quantitative approach. A questionnaire was distributed to a simple random sample of (110) Algerian hotels. (412) questionnaires were collected from hotel employees and (390) customers. Initial data was collected between January and September 2022 and analyzed using SPSS 21. Directed interviews were also used to support the interpretation of the results. The results showed that the level of implementation of competency development strategies in a group of Algerian hotels was high according to the study's scale, with the average responses of the surveyed employees regarding the dimensions of the competency development strategies combined being (3.52). The results also showed that the level of service quality was high according to the study's scale. The average responses of the surveyed employees on the combined dimensions of service quality was )4.24(, while the average responses of the surveyed customers on the combined dimensions of service quality was )4.08(. The results also revealed differences between employee and customer evaluations of service quality in the dimensions of reliability, responsiveness, safety, and empathy. The results also revealed a direct impact of competency development strategies on service quality in an Algerian hotel group. The study also demonstrated a direct impact of the organizational learning strategy, the empowerment strategy, the training strategy, and the job rotation strategy on the quality of service provided. However, the communities of practice strategy had no direct impact on service quality in the Algerian hotel group. The researcher presented a set of recommendations related to the topic. Description: ادارة موارد بشريىة Wed, 01 Jan 2025 00:00:00 GMT http://archives.univ-biskra.dz/handle/123456789/31389 2025-01-01T00:00:00Z http://archives.univ-biskra.dz/handle/123456789/31388 Titre: اثر مناخ العمل الاخلاقي في تفسير العلاقة بين القيادة الاخلاقية والالتزام التنضيمي دراسة ميدانية لعيينة من المؤسسات الاستشفاءيىة بمدينة بسمرة Auteur(s): مباركي ايمان Résumé: This study aimed to identify the direct impact of ethical leadership on organizational commitment, and its indirect impact through the ethical work climate, using a sample from healthcare institutions in Biskra city. To achieve the study's objectives, a descriptive methodology was employed, utilizing a questionnaire as a data collection tool and unstructured interviews to support and interpret the obtained results. The sample comprised 350 employees, including doctors, paramedical staff, and administrative personnel from the healthcare institutions under investigation. In light of this, data were collected and analysed, and the hypotheses were tested using both multiple and stepwise regression analyses for the direct effect hypotheses, and path analysis for the indirect effect hypotheses, relying on the statistical software SPSS Version 22 and AMOS Version 29. The study achieved several results, most notably the existence of a statistically significant direct effect of ethical leadership in its various dimensions on the organizational commitment of the healthcare institutions under study at a significance level of (0.05), and the existence of a statistically significant direct effect of ethical leadership in its various dimensions on the ethical work climate at a significance level of (0.05). The study also found that there is a statistically significant effect of the ethical work climate in its various dimensions on organizational commitment at a significance level of (0.05). Moreover, there is a statistically significant indirect effect of ethical leadership on organizational commitment in the presence of the ethical work climate at a significance level of (0.05). Finally, the study concluded with several recommendations, primarily emphasizing the need to foster an ethical culture within healthcare institutions by improving the work environment, ensuring comfortable conditions, and building collaborative relationships among all medical staff. Additionally, it recommends enhancing organizational commitment through the organization of seminars and workshops that focus on promoting positive practices among employees to achieve the goals of healthcare institutions and enhancing the ethical climate by disseminating the ethical guidelines that must be observed by the employees. Description: تسيير موارد بشرية Wed, 01 Jan 2025 00:00:00 GMT http://archives.univ-biskra.dz/handle/123456789/31388 2025-01-01T00:00:00Z http://archives.univ-biskra.dz/handle/123456789/31387 Titre: العلاقة بين القيادة الاخلاقية وجودة الحياة الوضيفية واثرهما في التهكم التنضيمي Auteur(s): قوادرية سميرة Résumé: This study sought to examine the levels of ethical leadership, quality of work life, and organizational cynicism, as well as to ascertain the relationship between ethical leadership— encompassing the dimensions of availability, practice, and promotion of ethical behavior—and quality of work life. Additionally, it aimed to evaluate the influence of both ethical leadership and quality of work life as independent variables on organizational cynicism, which includes cognitive, emotional, and behavioural in Ziane Achour Public Hospital Institution Ouled Djellal. To fulfil the study's objectives, both descriptive and analytical methodologies were employed, with a questionnaire serving as the primary instrument for data collection from a sample of (285) employees within the institution under examination, supplemented by personal observation and unstructured interviews. We employed the SPSS Version 27 Statistical Package for the Social Sciences to extract and analyze the results. Among the most significant outcomes achieved are: - The overall assessment of ethical leadership, quality of work life, and organizational cynicism at the Ashour Ziane Public Hospital in Ouled Djellal, as perceived by its staff, was categorized as "average.". -Ethical leadership and its dimensions (availability of ethical behavior, practicing ethical behavior, promoting ethical behavior) have a statistically significant correlation with quality of work life, with a correlation coefficient (0.670). - Ethical leadership has a statistically significant inverse effect on organizational cynicism, as evidenced by a coefficient of determination (R2) of (0.238), Additionally, the quality of work life also demonstrates a statistically significant inverse effect on organizational cynicism, with a coefficient of determination R² of (0.285). - There is an inverse impact of both ethical leadership and quality of work life together on organizational cynicism. as evidenced by a correlation coefficient (R) of (-0.555), The coefficient of determination was calculated as (0.308), indicating that these factors together account for (30.8%) of the inverse variation in organizational cynicism, whereas (69.2%) is attributed to other variables not examined in this study. Furthermore, the impact of quality of work life on organizational cynicism was found to be more significant than that of ethical leadership among employees of the Ashour Ziane Ouled Jalal Public Hospital Institution. Wed, 01 Jan 2025 00:00:00 GMT http://archives.univ-biskra.dz/handle/123456789/31387 2025-01-01T00:00:00Z http://archives.univ-biskra.dz/handle/123456789/31386 Titre: مساهمة الاساليب الكمية للتسيير في تحسين الاداء التنافسي دراسة حالة مؤسسة البسمريى للاسمنت Auteur(s): شنشونة اماني Résumé: The study aims to explore the contribution of quantitative management methods in improving competitive performance by testing a range of quantitative models, including linear programming, CPM networks, price elasticity, and Pareto and Ishikawa diagrams. To achieve the study's objectives, the constructionist approach was adopted, along with a case study of the Biskria Cement Company in Biskra. This involved conducting unstructured interviews with the company's managers and staff, in addition to observation and the analysis of relevant documents and information related to its activities. The study found that linear programming contributed to improving competitive performance through productivity and profitability. Price elasticity also contributed to competitive performance by enhancing productivity, profitability, and market share. Additionally, CPM networks played a role in improving competitive performance by increasing productivity and providing better cost control. However, the contribution of Pareto and Ishikawa diagrams to improving competitive performance was less than expected. The study also emphasized the need to integrate quantitative methods in resource management and decision-making, which helps add value to the company and enhances its competitive capacity. Furthermore, the company can expand its use of advanced quantitative methods supported by artificial intelligence to improve its performance and achieve sustainable growth. Wed, 01 Jan 2025 00:00:00 GMT http://archives.univ-biskra.dz/handle/123456789/31386 2025-01-01T00:00:00Z