تأثير أنظمة الدفع الإلكترونية على جودة الخدمة في البنوك التجارية -حالة عينة من بنوك ولاية بسكرة

Abstract

The main objective of our studyis "The impact of electronic payment systems on improving the quality of service in commercial banks" to identify most of the techniques and means of bank payment, and the parties who deal with these means, especially the bank cards that were the subject of our study, if the subject of quality of service and how to measure, Customer satisfaction, in order to facilitate and stimulate the movement of financial transactions. This leads the Bank to identify and determine the various factors influencing customer expectations, and accordingly work to determine the appropriate quality levels for these expectations that increase customer satisfaction and loyalty to the Bank. keywords: Electronic payment systems, bank cards, financial transactions, quality of service, customers