دور الإدارة الإلكترونية في تطوير المنظمة الج ا زئري ة - بلدية بسكرة أنموذج

Abstract

This study aimed to reveal the role of electronic management in the development of the Algerian organization – Municipality of Biskra as a case form - ،This is through researching the level of application of the municipality of Biskra about electronic management and the extent of satisfaction of citizens and employees with this level. The researcher used the case study method ;so she applied the study tools represented in four questionnaires, three of which target employees, and they are as follows: : Electronic management questionnaire, organizational development questionnaire and employee satisfaction questionnaire ( internal customer ), after confirming the psychometric characteristics, as it was applied to 31 employees of the. Departement. This means that the researcher used the comprehensive survey method, the fourth citizen satisfaction questionnaire ( external customer ) applied to a sample of 365 clients whose responded to the questionnaire distributed electronically from an intended study community of 26340 In the statistical analysis of the data, the researcher used the statistical package program (SPSS 25) and the program (PROCESS v3.4.1), where the following results were reached : - The level of application of electronic management and organizational development in the General Organization Department of Biskra Municipality was average at the level of significance (0.05). - The level of satisfaction of employees and citizens towards the application of electronic management in administrative practices in the General Organization Department in the municipality of Biskra was medium, the level of significance was (0.05 ≥ α). - Electronic administration contributes to the achievement of organizational development at an average level at the level of significance (0.05 ≥ α) from the point of view of employees of the General Organization Department in the municipality of Biskra. - Electronic management plays a medium role in achieving organizational development at the level of significance (0.05 ≥ α) in light of employee satisfaction (internal customer) in the interest of general organization in the municipality of Biskra.