أثر رأس المال الفكري على إدارة الجودة الشاملة" دراسة ميدانية: على الشركات الصناعية الدوائية وغير الدوائية المساهمة العامة المدرجة في سوق عمان المالي

Abstract

A Field Study :on Industrial pharmaceutical companies and none-drug public shareholding listed at Amman Financial Market This Study aimed to identify the impact of intellectual capital on total quality management . And it is a field study on Industrial pharmaceutical companies and none-drug public shareholding listed at Amman Financial Market , with number of (80) companies . And towards that goal a questionnaire had been designed which was distributed on the ( 20 ) companies of the study sample , so out of ( 140 ) distributed questionnaires a number of (133 ) were retrieved and only about ( 120 ) questionnaire were good for statistical analysis One of the main results of this study , that the intellectual capital was to be considered one of the most important intangible assets that contributes significantly in gaining the Organization's income , and there were an effect of it's components ( human capital , structural capital , and customer capital ) on the total quality management of the industrial pharmaceutical companies and none-drug , also showed a significant effect for the human capital and noticeably on managing total quality of the above mentioned companies, and with the existence of significant effect for structural capital on managing total quality for the same industrial companies . However, this effect was not significant when studying the the effect of the intellectual capital components, and this shows that the concern of structural capital in applying the total quality management is less concern than of the two other kinds .