إيجابيات ومعوقات تطبيق إدارة الجودة الشاملة في الجامعات الأردنية دراسة استكشافية

Abstract

This study aims at reviewing the total quality management standards and it's applications in Jordanian university (public & private). And reviewing the entities that work on reviewing and evaluating the implementation of TQM in Jordanian university. It also aims at knowing to what extent those involved in the profession of TQM approve commitment to applying TQM standards in Jordanian university. And the positive aspects that might be achieved, as well as the obstacles that hinder the commitment to applying such standards within the practical framework of study. For achieving the goal of the practical aspect of the study, a questionnaire has been designed based on previous studies and theoretical framework, the questionnaire was distributed to three categories of those involved in the TQM profession, namely: the academics (faculty members of business administration & education departments in the universities). The practitioners (TQM department & center manager in universities), and the category of accreditation & quality management council member in higher education & scientific research ministry in Jordan.....