إدارة الجودة الشاملة و دورها في تفعيل نظام الصحة و السلامة المهنية

Abstract

The fast and different transformations of the renewed industrial reality imposed on institutions the adoption of total quality management systems, as the most important modern organizational administrative methods, due to its reliance on the principle of continuous improvement that is undertaken and supported by the administration with interest by organizing awareness campaigns and training courses to improve the performance of workers, and Support this by motivating them and getting them involved with their opinions, as these procedures are inclusive, permanent and continuous on all activities and systems in the institution, and for this reason came this study entitled: Total Quality Management and its Role in Activating the Occupational Health and Safety system in the industrial institution to try to detect the existence of a role to manage the total quality in activating the occupational health and safety system, and revealing the relationship between two main variables in the modern economic institution, especially the industrial one, which is the relationship between the total quality management and the occupational health and safety system in their policy to eliminate or reduce occupational diseases and work accidents, In addition to highlighting how to preserve the human resources in the organization, as one of the basic variables in achieving total quality goals. To achieve these goals and to embody the research problem, a number of theoretical and field chapters were relied upon to answer the problem of the study stemming from the following main question: How does Total Quality of Management activate the occupational health and safety system in the Algerian industrial enterprise? Through it, the following questions arise: 1- What is the role of awareness and motivation at work in preventing workers from getting diseases and accidents? 2- What is the role of training workers on quality in reducing workers’ injury to diseases and accidents? 3- What is the role of involving workers in avoiding workers getting sick and accidents? 4- What is the role of management’s attention to quality in preventing workers from getting diseases and accidents? In order to proceed with the study in a sound scientific and methodical manner, the general hypothesis and four sub-hypotheses were formulated, and they serve as preliminary tentative answers to the previous questions emanating from the problem of the study, and they are as follows: The general hypothesis: "Total quality management activates the occupational health and safety system in the Algerian industrial enterprise". Sub Hypotheses: - "Awareness and motivation at work prevent workers from getting diseases and accidents." - "Quality training of workers reduces workers' disease and accidents." - "Involving all workers in the opinion will prevent workers from getting sick and accidents." - "The management's attention to quality prevents workers from getting sick and having accidents." In order to achieve the objectives of the research, the study relied on the descriptive approach, and on the questionnaire as a main tool for data collection, in addition to observation and interview, and the documents of the institution as complementary tools in the process of monitoring some phenomena that help in the analysis, and in order to gain familiarity with more accurate data, the random stratified sample was adopted to represent its percentage 70%, and based on a set of statistical methods, description and inference, the following sub-conclusions were reached:  Awareness and motivation at work prevents, by 87.50%, the injury of workers to diseases and accidents.  Training workers on quality reduces by 56.25% of workers' injury to diseases and accidents.  Involving the workers in the opinion, by a rate of 68.75% of workers' injury to diseases and accidents.  The administration's attention to quality prevents 81.25% of workers' injury from diseases and accidents. And the following general result: The total quality management is activating to an acceptable degree the occupational health and safety system in the Cable Industry Corporation of Biskra, with a rate of 73.43%.