أثر استخدام تكنولوجيا المعلومات على جودة الخدمة

Abstract

Quality of service was defined in the ITU standard as "a set of quality requirements on one or more of the collective behavior." the quality of service is the ability to provide the service in line with client expectations. the concept of information technology refers to all the advanced technologies used in the conversion of data in various forms to various types of information and use of beneficiaries in all areas of life, quality of service is the only way for survival and continuity of service in today's competitive challenges variety designed to customer desires. According to the above entitled "impact of information technology on quality of service-an analytical study of the opinions of a sample of Etisalat Algeria", to a search, and a sample of "40" employees to represent the