إدارة الجودة الشاملة في الخدمة الفندقية و أثرها في تحقيق رضا ضيوف الفنادق فئة خمسة نجوم بالجزائر العاصمة

Abstract

This research deals with TQM in tourism sector. The problem that (how can apply TQM in this sector and perform the satisfaction guest). A hypothesis is taking up TQM in service hotel to improve the satisfaction guest. One of the important conclusion is that (there is an effect of TQM in satisfaction guest). Finally the best recommendation that the management hotel must be take care about the changes environment.