تحسين أداء إختيار الموردين بإستخدام نموذج التحليل الهرمي دراسة حالة مؤسسة ديفانديس الشركة متعددة الخدمات للأشغال و البيئة - بسكرة

Abstract

In most cases, supplier selection is carried out based on several criteria to choose the most suitable among them. However, this process becomes more difficult and complex when the number of suppliers is large, and there are multiple criteria to consider. Therefore, this study aims to demonstrate the role of multi-criteria decision-making tools in assisting in the selection of the appropriate supplier, particularly the capability of the Analytic Hierarchy Process (AHP) model as an assisting tool for the procurement department officials at Devandis, a multi-service construction and environmental company, to enhance the performance of supplier selection and choose the most suitable ones based on various comparative criteria simultaneously, such as price, quality, delivery deadlines, reliability, and others. To achieve this goal, the research identified purchasing criteria that align with the company's strategy and objectives by conducting a survey among individuals directly involved with suppliers in the organization. Additionally, the AHP model was implemented using the specialized software Super Decision, as it provides more accurate and reliable results compared to manual methods and others. Finally, the results were compared with the actual decisions made by the procurement department to assess the compatibility of using the AHP model with their knowledge and experience in the selection process.